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This web site states the following, "Welcome to the Support Center." Our analyzers noticed that the web site said " In order to streamline support requests and better serve you, we utilize a support ticket system." The Website also said " Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket. Remember to please visit the FAQ." The website's header had osTicket as the most important optimized keyword. It is followed by Customer support system and support ticket system which isn't as highly ranked as osTicket.